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Refund Policy

1. Introduction

At VivaciousV, we strive to provide the best training services possible. If you are not entirely satisfied with your purchase, we're here to help.

 

2. Refund Eligibility

  • Training Services: Refunds are available for training services if requested within 7 days of the purchase date provided that this is at least 15 days prior to the date of the training. No refunds will be given after 15 days prior tot he training date.

  • Conditions: To be eligible for a refund, you must provide proof of purchase and a valid reason for the refund request.

 

3. Non-Refundable Items

Certain items are non-refundable, including:

  • Services that have already been rendered.

  • Digital products or materials that have been downloaded or accessed.

 

4. Refund Process

  • Request: To request a refund, please contact us at verena@vivaciousv.co.za with your order details and reason for the refund.

  • Approval: Once we receive your request, we will review it and notify you of the approval or rejection of your refund.

  • Processing: If approved, we will process your refund within 15 days. The refund will be applied to your original method of payment.

 

5. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check Your Bank Account: It may take some time before your refund is officially posted.

  • Contact Your Bank: There is often some processing time before a refund is posted.

  • Contact Us: If you’ve done all of this and still have not received your refund, please contact us at verena@vivaciousv.co.za

 

6. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Your continued use of our services following any changes constitutes your acceptance of the new Refund Policy.

 

7. Contact Us

If you have any questions about this Refund Policy, please contact us at:

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